Apply Business TRIZ to Improve Card Healing Service in New Age Movement

Authors

  • Ming-Sung Lin
  • Yu-Te Tu
  • Youn-Jan Lin

DOI:

https://doi.org/10.6977/IJoSI.202306_7(6).0006

Keywords:

Business TRIZ, New Age Movement, Card healing, Innovation in service design

Abstract

The New Age Movement has spread from the United States to Taiwan, it not only creates a “Spiritual Industry”, but also brings economic benefits to Taiwan. About this study, the data collection is from practice experience and the study method is Action Research and Business TRIZ, and we also use the concept to be a usual process of card healing. Because of the above problem, we applied Business TRIZ methods to provide 5 suggestions, including taking deep breaths prior to card shuffling, augmenting shuffling procedures and interaction time, inquiring about customers' psychological states and giving direction, engaging in meditative shuffling and concentration, as well as employing appealing visual aids for guidance, then, through the Multi-Criteria Decision Matrix method, the factors of effectiveness, cheapness, time saving and simple similarity are used for weighting and scoring, according to the expected implementation time, and finally two schemes that can be implemented in priority are selected.

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Published

2023-09-25

Issue

Vol. 7 No. 6 (2023): International Journal of Systematic Innovation

Section

Regular full papers

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